NatWest for me and a fellow cake maker.

Last response below after asking for confirmation of the issue after being advised to add the same account as already connect and although it didn’t appear to work and the reconsent date of the 19/12 is still showing, I did receive an email saying it had reconsented and would be active until a date in March. I also asked what the work around is. I can’t see how this isn’t a major issue as this renders their system for us useless as far as I’m concerned and the reconciliation possibly timely and complicated .

Hi Bea,

Just to let you know that we don't have a specific timeframe about the ongoing investigation rest assured that I will keep an eye of this investigation and will notify you through email for any update.

Once again I do apologise for the inconvenience this may have caused you.

the above gives no info. I asked for the call priority too.