Hey there, Enkonix LLC.
One reason the Manage consent button is inactive in the More: icon is the browser's cache build-up. I've got some tips I'd like to share to fix the situation.
In this case, you can perform some basic troubleshooting. You can start by opening a private or incognito window to rule out cache issues. Here are the shortcut keys:
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Google Chrome browser: Ctrl + Shift + N
- For Safari browser: Command + Shift + N
Next, you can log in to your QuickBooks Online (QBO) account and check if the Manage consent button is accessible. If it works, you can clear your browser's cache. This removes the webpage data that’s causing the problem.
If using a private browser doesn't work, you can use other installed supported browsers as another option.
For more details about reconfirming your consent, you can visit this article: How to reconsent your bank feed connection in QuickBooks Online.
Just in case you want to categorise and match bank transactions, you can check out this article for more guidance: Categorise and match bank transactions in QuickBooks Online.
Feel free to hit the Reply button for any follow-up concerns about reconsidering bank feed connections. I've got your back.
