Thanks for clarifying what bank account you're using, @Login.
I can help you resolve the issue you're experiencing with your bank feeds in QuickBooks Desktop. To fix this, we need to disconnect and refresh your bank's connection in your account. Allow me to guide you through the steps.
Before we disconnect your bank feeds, you need to match or delete all of the downloaded transactions in that account, so QuickBooks won't let you change if there are still pending transactions. After doing this, you can now turn off the bank feed.
QuickBooks Desktop for Windows
- Go to Lists and select Chart of Accounts.
- Right-click the account you want to turn off.
- Choose Edit Account.
- Go to Bank Settings and select Deactivate all online services.
- Hit OK, then Save & Close.
QuickBooks for Mac
- Go to Lists and select Chart of Accounts.
- Highlight the account and pencil icon to edit.
- Choose Online Settings.
- Choose Download Transactions and select Not enabled.
- Hit OK to confirm, and click OK.
After completing the necessary steps, set up a bank feed account and use Express Web Connect to download the latest transactions automatically.
On the other hand, you can also visit your bank's website to check and ensure it works correctly. If the issue persists, feel free to contact our customer care team since they have the necessary tools to investigate and assist you further.
For future reference, you can visit this article about adding and matching transactions: Add and match Bank Feed transactions in QuickBooks Desktop.
I'm all ears if you need further assistance with bank feeds in QBDT. The Community space is always available.
