I did as you suggested and I was in the chat for OVER AN HOUR, culminating in the person trying to walk me through downloading a .csv and importing it. I know how to do that - but that is not what any of us want to have to do. We want to have the transactions imported directly from the bank. I am SO frustrated. I have spent over 3 hours at this point trying to solve a problem that I can not, as a user, solve. Please let me know when this problem get's fixed. If Quickbooks can give me a $300 credit for this time I would appreciate that as well. This is insane.