I also have the same problem. Closed my account right in the process of awaiting invoice payments. They are holding funds in my account envelopes & a federal refund being direct deposited. Now about will not allow me to access at all being deactivated. I have switched to another software. So much better. I used Quicken years ago was wonderful. QuickBooks Online was a horrendous nightmare in every aspect. Still can’t get my money or get to support.