Hi there, @jerry61.
Thank you for coming back with more information regarding your concerns about your bank transaction not loading in QuickBooks Online (QBO).
After reviewing our records, I discovered an ongoing investigation into this issue. Rest assured that our Product Engineering team is working diligently to find a solution and resolve this problem as soon as possible.
It would be best if you contact our support team regarding this issue. This way, you'll be added to the list of affected users and receive email updates on the status.
Here’s how:
- Log in to your QuickBooks Online company.
- Click Help (?).
- To get started, select one of the tabs:
- Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In addition, I’ll be leaving you this article that entails the steps if you want to review your downloaded bank and credit card transactions: Categorize and match online bank transactions in QuickBooks Online.
Let me know if you have further inquiries about your transactions in QBO. I’ll be here to assist you at any time. Have a good one!
