Hey there, @JG888.

I was looking through our investigations for this concern. As of now, any previous investigations that were opened, have been closed. With that said, you'll need to contact our support team so they can conduct further troubleshooting steps, then if needed, they can open a new investigation for you. 

I understand this is a busy time of the year, and it's not always convenient to contact support for troubleshooting purposes. However, please understand that this is needed for a new investigation to be opened. 

I'm only a reply away if you have any additional questions or concerns. Take care, and have a great day!