Hi Sasha.  When I contacted desktop services yesterday, they can't just add me to the list and have to go through troubleshooting procedures first and get information on log files.  It's too busy of a time of year for this.  Is there not just an easier way to get added to the list without jumping through all of these hoops?  Can you provide any type of timeframe at all?  Do you feel it is going to be days, weeks, months?  We have to make critical decisions on how we are going to handle American Express transactions if the data is not going to come thru via QBDT.  Thanks