I understand the importance of recording deposits automatically to save time, Renee. Let me share an update about this issue.
Currently, the investigation on mapping existing accounts for deposits and processing fees in QuickBooks Payments is still ongoing. Our product engineers have been notified and are working diligently to find the best solution to fix this.
In the meantime, I recommend contacting our support team to add you to the list of affected users. An email notification will be sent to you once a solution is available. Here are the steps to contact us:
- Open your QuickBooks Online account.
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
Furthermore, you can reconcile your accounts to match and balance your transactions to your bank statements in QuickBooks Online and make your account accurate.
You're still welcome to comment back if you've got inquiries and concerns about your QuickBooks Payments deposits. We'll be here to provide assistance as soon as possible.
