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CYBER MONDAY SALE 70% OFF QuickBooks for 3 months* Ends 12/5
Buy nowI appreciate your time and effort in following the instructions provided by my colleague, @louclm. I'm here to assist you further with removing the Attention Needed message.
It's possible that you might have missed out on a specific step, resulting in the prompt message still displaying on your end. With that, we have to accurately follow the instructions to fix rejected bank transfers in QuickBooks Online (QBO).
After performing the steps above, we can now remove the payment from the original invoice.
Here's how:
Then, we can move the payment to the new invoice. Perform the steps below:
Afterward, we can create an expense, and attach the payment to the new expense.
However, if you've performed the mentioned steps but still encountered the same problem, I recommend contacting our support team. They have the tools to accurately identify and address the root cause of this issue while ensuring that your information remains secure.
Here's how:
To ensure you can reach our support team on time, check out their support hours to determine availability.
Additionally, I'll add this article about how to process an ACH bank transfer for a sales receipt or invoice in QBO: Process an ACH bank transfer from a customer in QuickBooks Online.
Feel free to post or hit the reply button if you have follow-up concerns about managing your bank transfers in QBO. Stay safe always!