I can see how much time you've invested in matching your transactions by resolving the difference, tquick17. Let me share some updates about this error.
I want you to know that we have a new investigation related to the error you're getting. Our engineers have identified this issue and are currently prioritizing and investigating it to determine a resolution as quickly as possible.
While it's ongoing, I recommend contacting our live support again to have your name added to the list of affected users. It'll ensure that you receive timely email notifications about the latest developments.
To start:
- Sign in to your account, then go to the Help menu.
- Tap on Contact Us from the Search tab.
- Enter a short description of your concern.
- Choose a way to connect with support.
For your convenience, you can reach out to them during their business hours.
On the other hand, I'm adding this article for more hints on making adjustments to resolve the difference when matching your bank entries: Resolve the difference in a matched transaction.
Aside from that, you can also get more hints while reviewing, categorizing, and approving your banking transactions from the For Review section from this link: Categorize online bank transactions in QuickBooks Online.
You can reach out again anytime if you require further assistance while you match your transactions in our system. I'll be monitoring the comment section to provide additional help.
