This isn't the kind of experience we want you to have, @Hburke.
Going back and forth isn't easy and I understand what you've been through in resolving your concern regarding the banking alert you're experiencing.
I recommend contacting our Customer Care support team since they have the right tool to investigate the issue you're experiencing. To do so, here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either of these tabs:
- Assistant tab and select Talk to a human.
- Search tab and click on Contact us to connect with a support expert.
You can check this article: Categorize online bank transactions in QuickBooks Online. It contains information on how you can review your downloaded bank and credit card transactions.
We appreciate your patience while we continue to resolve this issue. Let us know if you need anything by leaving the comment below.
