Hi, @Just Plumbing Co. I'm here to help you fix the error so you can get back to working order.
First, make sure to select a Credit Card or Liability account when creating the transaction. Then, review the account information to ensure everything is configured accurately. Here's how:
- Go to Transactions, then Bank transactions.
- Choose the tile for the bank account.
- Select the pencil ✎ icon, then click Edit account info.
If everything's good but the error persists, I suggest logging into your QuickBooks Online account using an incognito window. This will help identify whether the problem is related to your web browser. Please utilize these keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + N
If you're able to enter the transaction without errors, that's great news. You can then return to your standard browsing window and clear its cache. Doing so will eliminate outdated and corrupted files that may be causing unusual behavior.
If the error remains, you can try accessing your account using alternative supported web browsers.
Moreover, you may want to run a report with vendor totals that will reflect all payments made to vendors.
Keep me posted about the result or if you have other concerns about recording transactions in QuickBooks. Leave your reply below, and I'll surely provide the necessary help.
