Thanks for chiming in on this thread, @NV77. I'll put you in touch with our customer support team so you can get the assistance you need about deposits in QuickBooks Online (QBO).

Before that, can you clarify what you're referring about getting released? This way, we'll have a better understanding of the issue and provide an appropriate resolution. We'd also appreciate it if you can share additional information about your concern.

If you wish to speak with our representative, you may find the telephone number in this article: Contact Payments or Point of Sale Support. 

Furthermore, I'll share this pointer if you need to return a customer's payment in QuickBooks Payments: Void or refund transactions in QuickBooks Payments (MSC).

Please don't hesitate to get back to us whenever you need clarification about receiving payments. The Community is here to help 24/7. Stay safe, and have a good one.