I am using QB online and have it connected to PayPal.  It brings in the transactions decently but seems to have a hard time recognizing the products correctly and usually ends up coming in as 'PayPal Item'.  This part would be great to fix but not the main issue.

The main issue is that for the last month or so QB does not let me see the transaction detail and change the type of product/service.  I can see all the imported transactions in the grid list.  When I click on an item to select it, it expands as it should.  Then I click the 'Details' button to get the details of the transaction in order to change it.  The details screen comes up, but there is nothing in the grid for transaction data so there is nothing to edit.

Here is the main grid I see:

Then when I select:

And when I hit details this comes up:

Has anyone encountered this?  I contacted support both by chat and by phone but they have thus far been frustratingly unhelpful.  They 'have an open case and are looking into it' but it's been a month and no update and no fix.