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Buy nowHello, dajohnso.
Thank you for getting back to us. Since it's not showing the dismissed payments under the deposit settings, I have an alternative way to locate them. You can generate a Transaction Journal report, which provides a detailed list of all transactions in your account, including dismissed payments. Once you have the report, you can filter and search through the transactions to find the dismissed payment you are looking for. This should save you time and effort in finding the dismissed payment.
Here's how:
It's important to note that once a transaction is deleted, it cannot be restored. However, you can use the Audit Log to recover the details of the deleted transaction so you can re-enter it.
Here's an article for more details about the Transaction Journal Report: View the Transaction Journal report in QuickBooks Desktop.
Additionally, you can use this article as a guide on managing the chargeback in QuickBooks Payments: Handle chargebacks and retrieval requests for QuickBooks Payments.
Let me know if you need further assistance generating the Transaction Journal report. I'm always here to help you. Have a great day, and Stay safe.