Hi Dave4751 

Sorry to see someone else get their fingers stuck in the gears.

At this point, I have stopped believing the following:

We don't know why this is happening, but it's (someone else)'s fault.

We really want to fix this for our (valued?) customers.

We don't know how to fix this.

I am sure that this is not a technical problem.  It is a political problem.  The technical people have been instructed to make this happen, and they are also instructed NOT to fix it, nor to admit that it is even happening.  What I have not figured out yet is "What is the real agenda here?"  Someone is benefiting from this, but I have no idea who. or how. 

It must have been decided at a fairly high level, because no one on either side of the problem is making the slightest attempt to actually solve it, and the "efforts" to do something about it are halfhearted attempts at obfuscation and deflection. 

The proffered "solution", as you have so painfully discovered, is no solution at all.  If they really wanted to fix this, they would roll back whatever change they made to the system that caused it until they figure out how to accomplish whatever the real goal is without ruining 5 years of QBO development.

Bottom line:  They (for whatever reason) don't WANT to fix this (or even acknowledge that the problem exists).  It is a management failure, not a technical problem.