Hi, Kelvin.
We appreciate you for reporting that your Chase Bank account isn't syncing. Our team is investigating the matter, and our engineers are working to determine the root cause of this unexpected issue.
I suggest reaching out to our support team to have you added to the list of affected users. This way, you'll receive email updates regarding the progress of the investigation.
Here's how:
- Go to the Help menu.
- Select Search, then click Contact Us.
- Type your issue in the field.
- Select Continue.
- If you want to get in touch with us, you can either click on the Chat with us or Have us call you an option.
In the meantime, you can manually import Chase Bank transactions using Quickbooks Online (QBO) files.
For a more detailed guide on manually importing your bank transactions, please refer to this article: Manually upload transactions into QuickBooks Online.
Additionally, you can check out this article for more guidance on categorizing your transactions: Categorize online bank transactions in QuickBooks Online.
If you have any concerns other than banking, please share them in the Community. Stay safe!
