Thank you for reaching out and providing updates, @alisad70.
If you are using the Accountant edition, you can only open the same version (year) of Premier and Enterprise. Please make sure that there are no other instances of QuickBooks Desktop (QBDT) running on your computer.
Since the problem persists despite your troubleshooting efforts, I recommend contacting our QB Desktop Support. They can help investigate the root cause of the issue and provide further assistance.
Here's how:
- Click on Help.
- Choose QuickBooks Desktop Help.
- Select Contact Us.
- In the description field, enter your concern and hit Continue.
- Click Message an agent.
Check out this reference to learn how to install multiple versions and editions of QuickBooks Desktop on one computer.
You are always welcome to post any QuickBooks-related questions in the Community. We are here to assist you 24/7. Take care!
