I'm here to help and address all your concerns about the Bank Feeds function, DD2010.
First, I found an ongoing investigation about the error "The account information downloaded by your Financial Institution contains info not supported by QuickBooks. Contact Financial Institution for details" when importing Web Connect Files in QuickBooks Desktop.
According to the most recent information, it's being caused by incorrect formatting and missing data in a file that's provided by Chase. Our engineers are actively working with Chase to ensure the bank files contain all required fields and data to import into QB correctly.
Please know that our engineers are diligently working with Chase to address the problems with the file formatting and data. We want you to get the banking feature working smoothly again as soon as possible.
In the meantime, you can manually record the transactions in your bank register to make sure that your bookkeeping is up-to date.
Second, let's reset the maintenance release for QuickBooks. This is to update the built-in browser and remove the error when opening a web page inside the software. Here's an article as a guide: Update QuickBooks Desktop to the Latest Release.
Lastly, can you tell us the number that you dialed when you asked for help about the error? Additional charges may apply if the nature of the concern isn't covered by your support plan. However, a one-time charge is only $74.99, while a monthly plan is $29.99. You can read more details about this here: Care Plans for QuickBooks Desktop.
I'm asking this question because there are third-party support sites that are scams. Most of the time, they work by convincing you that thereβs a problem with your file or software, then offering to fix it for a fee.
It's always best to reach out to our official support team through the Help menu. This is to make sure that you are speaking to a legitimate support representative when asking for help. Let me share these articles for additional details about this:
Let me know if you have follow-up questions with any of the details I've shared with you. I'm here to provide any guidance and help you need with QuickBooks.
