Hello again, rcengineservice
I appreciate your time and effort in trying to fix the automatic recording of deposits. Let me help direct you to the appropriate channel that can address your concerns on time.
Payments and other account-related issues require special handling. I recommend contacting our QuickBooks Payments Support Team for further investigation.
They can perform a screen-sharing session to trace where the issue is coming from and provide a fix to keep this from happening again. Here's how to obtain the contact details:
- Open your company and tap the Help icon in the upper right to display the support window.
- Choose the Assistant tab and enter a brief description of your concern in the Type something bar.
- Press the Get help from a human link to see more options.
- In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent
Check out this article for more details about the support hours and types: Contact Payments or Point of Sale.
To learn more about the deposit speed of your account, see this reference for more details: Find out when QuickBooks Payments deposits customer payments.
In addition, these resources will guide you on how to handle delayed deposits and look for missing entries:
Reach out to me again if you have any additional questions or concerns about QuickBooks Payments. I'll get back to assist you further.
