Hi there, @Barb.
I know how convenient it is to use the reminder list for recurring transactions. Let me give you an update on the ongoing investigation and route you in the right direction.
Currently, our engineering team is diligently working towards finding a permanent fix. As of the moment, we can't tell you the estimated time for the resolution of this issue.
While working on this matter, you can continue performing the workaround you've mentioned which is manually skipping the reminder after using it.
Furthermore, I understand that you've already reached out to our support. However, I recommend contacting our phone or chat support again to be added to the affected users list and to get an update on your ticket.
Here's a step-by-step guide on how to contact us:
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.
Once this issue is fixed, you can get a list of all your recurring transactions and the accounts they're linked to. Here's an article for your reference: Review your recurring transactions in QuickBooks Online.
Get in touch if you have any other concerns about recurring transactions in QuickBooks. I'm just one post away to help you out.
