Maria

thank you for the reply; however, the “supported bank” suggestion is a bit foolish, as stated in original thread message, 1 client has had the auto import of statement feature working close to 10 years, and their bank is Bank of America. The other had worked about 5 years (Fifth Third Bank), while Ally Bank statements still importing for 5 years or so, and third bank is First Bank & Trust of TN and worked sporadically. All three still show “view statements” button indicating still enrolled in the feature.

The Incognito window did not work. The change browser suggestion is a bit foolish, as all three clients having this 2 plus year old problem with, has been using the same browser the entire time. 

the reports suggestion should not have even been made in this thread as not even relevant to this problem.

is there anyone working for Intuit, who can see clearly this multiple customer, two plus year, problem who can find and repair the programming?

thank you 

william h fix jr