I understand the importance of connecting your Novo account to your QuickBooks Online.
Please note that there's an ongoing investigation of the issue you mentioned, and our Customer Care Team is now working on a fix. We'll point you to our support team so they can get your details, add you to the list of affected users, and receive an update about the fix. These are the steps:
- Sign in to your QuickBooks Online company.
- Click Help (?).
- Select the Search tab to get started:
- Search: Search the QuickBooks Online knowledge base directly, or select Contact us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Moreover, I've added these articles to help you manage bank transactions and reconcile an account in QBO:
We're determined to help you get this sorted out as soon as possible. You can also post here again if you have any additional questions related to the program. We've got you covered, and we'll get back to you. Take care.
