Thanks for joining the thread, @kwevans.
We can see the urgency of this matter and want to ensure you can get through this as soon as possible to have your transactions added to the correct register and report it correctly when doing the ledger inside QuickBooks Online (QBO). Before anything else, we'd like to ask if you've already tried disconnecting and reconnecting your bank to the program. If not, you'll want to undo all the bank transactions you've added to your account to avoid having duplicate transactions when disconnecting and reconnecting the bank to your QBO company.
Once you're through with getting rid of those transactions added into your account, you can proceed to disconnect the bank account. These are the steps:
- Access your QuickBooks Online company.
- Go to Transactions, then Bank transactions.
- Click the tile for the bank account.
- Select the pencil ✎ icon, then select Edit account info.
- click the Disconnect this account on save checkbox. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
- Select Save and Close.
Feel free to check this page for more information: Disconnect accounts connected to online banking in QuickBooks Online.
Once done, reconnect the correct bank account to your company. If the issue persists, we recommend contacting our Customer Care Team so they can check your account in a secure environment and conduct further investigation to determine the root cause of the problem. You can refer to this article for further guidelines: Contact Payroll Support.
In addition, here are some articles to help you manage bank transactions and reconcile an account inside the program:
@kwevans, please let us know how it goes. You can visit the Community space anytime, and we'll get back to you as soon as possible. Take care, and have a nice day!
