Thanks for bringing this up, TRUST and pglennl. I appreciate your patience and effort in performing the suggested solutions above. Let me provide the steps for contacting our support team in QuickBooks Online.
Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.
Let me inform you that there's an ongoing investigation into the issue you mentioned about connecting your banking institution. Please know that this has been raised to the banking engineers to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error.
In this case, I encourage you to call our support team so they can add you to the affected users.
Please see the steps below:
- Log in to your account.
- Click the? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose to Have us call you to connect with us.
After reconciling your account, you can review or generate a reconciliation report to ensure it is balanced. Do you want to have one? The steps are provided by QuickBooks here: How do I view, print, or export a reconciliation report?
I'm adding this page if you need other resources that help you manage your profit and loss: Financial reports.
The Community is here for you 24/7 on the clock. If you need to drop your additional concerns with the banking topic, notify us below. Keep safe.
