Thanks for sharing your concern in QuickBooks Community, @sydneyr.

This isn't the kind of service we'd like you to experience in QuickBooks. Let me route you to the right support group to help you address your QuickBooks checking concern.

Your QuickBooks Checking bank account connects with other QuickBooks tools like payments, payroll, and bill pay to help you manage everything in one place. Since its banking services are provided by Green Dot Bank (banking partner), it's subject to identity verification and approval by them. I'd suggest getting in touch with them to verify your routing and account numbers. This way, you can move money in and out of your main QuickBooks Checking account.

For additional info, you can check the Frequently asked questions section of this article: https://quickbooks.intuit.com/business-banking/checking/

Feel free to get back to me if you have any other questions. I'll be around if you need anything else. Take care!