I have had this issue since the early summer of 2023. Both I and Tech support have done what he has suggested repeatedly and it has not worked. I have had to report it several times and send it up the chain and still it has not been fixed. They have been on my computer several times to watch the process over and over again with different browsers and still it has not been fixed. THEY ARE DOING ABSOLUTELY NOTHING TO FIX THIS ISSUE !!!