Let me point you in the right direction, @Red14.
Unless you have made a specific request, your merchant account will remain open and active.
Since we don't have access to your account here in the Community, I recommend contacting our Support Team for help reviewing your account.
To continue, please proceed as follows:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
Please take note of our business hours so that you can contact us promptly. If you prefer to reach us by phone, please consult this article for further information: Contact Payments.
I have included these articles for your reference:
Please keep us updated on your progress or if you have any further questions with your Merchant account. I'll be available to assist you if needed. Have a nice day!
