I appreciate you chiming in on this thread, @SiteReplicaLLC. You deserve an explanation and an acceptable reason for why your merchant account is suddenly closed. Allow me to direct you to our Support Team to escalate this matter.

We are unable to escalate your concern here due to the need for personal information that cannot be shared in this public forum. To secure your information, I recommend contacting our representatives to have this case reviewed. They can assist you in figuring out what happened to the transaction that led to the closure of your Merchant account.

To proceed, follow the steps below:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please note our operating hours so you can reach us timely. If you'd like to call us directly, refer to this article: Contact Payments.

If the funds are on hold, you'll want to find out why. Start by checking the payment status and email to determine the fixes available.

The Support Team should be able to assist you in figuring out the reason behind this matter. In case you need help with handling any other payments, add them below. I'll be glad to assist you further.