I want to ensure this is taken care of, kwolck.

In order for us to review your account, we'll have to do it securely to protect your privacy. Since Community is a public forum, we're unable to pull up your account information here. That said, it's best to contact our Customer Support Team so they can further determine the cause of the problem. They also have the ability to raise an investigation if necessary.

1. Click Help on the top right corner of the screen.
2. Go to the Search tab, then click the Contact Us button.
3. Enter a brief description of your concern in the description box.
4. Proceed with Continue, then choose Chat or Callback.
   

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: QuickBooks Online Support. 

Let me know if you have more concerns about bank accounts. I’ve always got your back. Stay safe!