Thank you for getting back to us, @CompleteBalanceCPA.
The investigation of this issue is already resolved, and closed.
If you have the same error, I recommend clearing your browser's cache to isolate the issue.
The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO, may be impacted if the cache is retaining too much data.
It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data.
- Chrome: Press Ctrl + Shift + N
- Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If the steps above will not work, you can use supported browsers as an alternative.
If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.
Once done and the issue persists, you can reach our Customer Support team to investigate further about the Memo no longer populating.
Here's how:
- Click the Help menu in the upper-right-hand corner.
- Type in Talk to a human, then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
Finally, for future reference, here is an article about categorizing transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.
Let me know if you have questions about bank transactions. I'm always here to help. Have a great day.
