Exactly! The first customer service rep I spoke to said they had a "glitch" but they were working on it. I said a glitch as in today or something going on for weeks or months?!? I was transferred to a manager who said they know of the issue and are "actively" working on it. At this point I could tell Citizens was not going to have it fixed in the timeframe I needed. After spending one day trying to figure out what the heck I'm going to do with an entire year of bank statements to enter (ugh, idiotic on my part I know) I ended up paying for docu-clipper ($99 for the version I got) It took a few tries to figure it out but I'm half-way done and fingers crossed will finish by my Sept 10th deadline to get to the account. Ahhhhh!