Thanks for raising your banking concern here in the Community, MLCBookkeeper.

I want to ensure this matter is addressed quickly, so you can connect your bank account in QuickBooks Online (QBO) and keep your financial data updated.

For the time being, we have an ongoing issue (INV-92288) where customers like you experienced a permission error (108) while connecting Citizens Bank to QBO. Rest assured that this issue is currently being worked on with utmost urgency. 

In keeping with this, I'd recommend contacting our Customer Care team to add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message/Chat or Get a callback/Callback).

Additionally, I encourage you to reconcile your accounts in QBO regularly (every month). This helps monitor your income and expenses and detect any possible errors accordingly. You may want to check out this article as your guide in doing and fixing reconciliations in QBO: Learn the reconcile workflow in QuickBooks.

If there's anything else you need or you have other banking concerns and questions about managing transactions in QBO, I'm always ready to help. Take care, and I wish you continued success, MLCBookkeeper.