Hi there, @NancyP1.
We recognize the urgency of this matter and want to ensure this gets sorted out as soon as possible. If you've already tried the recommendation provided by our colleague and the issue persists, it's best to contact our Customer Care Team so they can access your account in a secure environment to conduct further investigation to determine the root cause of why it occurs. Know that this isn't the experience we'd want you to have when using QuickBooks. We'll write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this page for more details: QuickBooks Online Support.
In addition, here are some articles to help you manage bank transactions, reconcile an account, and ensure your data stays accurate:
We're always willing to provide further assistance to ensure this is resolved. NancyP1. You can also post here again if you have any additional questions related to the program. Rest assured. We've got you covered. Stay safe!
