Thanks for your reply. I am just wondering what a disaster I am dealing with.  If "Unapplied Cash Bill Payment Expense" is truly a correct accounting practice, why the Quickbooks for Mac doesn't have it?  

I only do bookkeeping at night when I am not at the construction site but the service line doesn't operate at night. I don't mind the support is in another country, and just need some kind of support.

If Quickbooks really want to push desktop users to migrate to QuickBooks Online, they need to fix this horrible migration experience.  

I read a few threads and tried those methods and they didn't work, so I need to find a daytime moment to call the support.  

Thanks,

Nick