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Hello there. I appreciate the efforts you and your bookkeeper have made to resolve the issue of the bank that has stopped syncing in QuickBooks. Let me assist you by providing some updates about this, along with your case number.
I've consulted our Backend Team regarding the case number you supplied and determined that they are conducting an investigation linked to it. To ensure you receive updates about the resolution status, I suggest you contact our Technical Support Team. They need to gather personal data to include your company and product in the list of affected users and give you this investigation number for easy tracking: INV-91447.
To reach them, follow the steps below:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details and support hours open this article: QuickBooks Online Support.
Once you settle everything, you can review the transactions and reconcile your accounts to align them with your bank and credit card statements. Don't hesitate to explore these references for an in-depth guide to the process:
I'd be delighted to assist you with any banking connectivity issues or banking concerns you may have. Please know you can share them on the Community page at any time. We’ll help you resolve them.