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Thanks for raising your concern here, @VTOH. We'll gladly help you enter the bank details in the memo field.
On the Banking section, there's an icon that you can click where the Copy bank detail to memo option is there. Let's ensure that it has a checkmark. Here's how:
- From the Banking section, choose Banking.
- Click the Gear icon on the lower right.
- Scroll down and ensure the Copy bank detail to memo field is checked. If not, tick the box beside it
However, if the field is checked, we recommend contacting your bank. Please know that QuickBooks will depend on the details provided by your bank, and reaching out to them is our best resort to clear things up if there are changes.
Additionally, we have articles here that can help you manage your banking transactions:
- What to do if you can't find downloaded transactions in QuickBooks Online.
- Set up bank rules to categorize online banking transactions in QuickBooks Online.
- Format CSV files in Excel to get bank transactions into QuickBooks.
The Community is always here to lend a hand whenever you need help navigating your banking page. Just click the Reply button below. Take care, and have a good day.