We appreciate the details and feedback you've sharied about the recommended troubleshooting, wegerm.
QuickBooks Online uses browser's cache and cookies to run faster However, sometimes these can also block web pages from loading or cause other issues. This is why we generally recommended clearing cache to help fix issues related to the program's performance and functionality.
Aside from that, it also resolve issues related to login, viewing forms, exporting data, and loading specific pages in the program.
Since you are continuously getting the same result, it's recommended to contact our phone or chat support teams. They can investigate the issue more closely to determine the root cause and provide a permanent solution.
Here's how to reach out to them:
- Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
- Type in "talk to a human", then press Enter.
- Click Contact Support Team, then provide a short description of the issue.
- Press Enter once again.
- Select No, I still need help, then choose Contact Support Team.
- Look for the Chat option and click on it.
Let me share these additional resources in case you need more guidance when working with your banking transactions in QBO:
Feel free to reach out if you require further assistance with this matter. We're here to ensure that all your concerns are addressed promptly and effectively.
