We appreciate you getting back here in the thread, Chris.
The Community Team aims to provide concise information to help customers address their queries in a timely matter. It's our priority to improve their experience when using QuickBooks Online (QBO) to handle the recording side of their business. What the previous representative provided is for transferring funds from your checking account to your bank account, and upon reading through your post, the response provided by one of our colleagues, Jess, is the ideal process when dealing with money movement from one bank to another. You may take note of it to and apply it for future transactions to ensure they won't cause any changes to your report.
In your situation, it looks like the transaction's posted twice. It is why it shows changes in your data, and in cases like these, you have two options to deal with the double posting. You can either Exclude the downloaded transactions or delete those that added to your undeposited funds if you're using it. If you wish to push through with excluding transactions, we'll gladly input the steps below:
- Access your QuickBooks Online company.
- Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there).
- Click the For Review tab.
- Select the checkbox of the transactions to exclude.
- Click Exclude.
See this page for more details: Exclude a bank transaction you downloaded into QuickBooks Online.
Furthermore, here are some articles to help you manage bank transactions, reconcile an account, and ensure they matches your data inside QBO:
We'll be here if you need further assistance managing bank transactions inside QuickBooks, Chris. You can also visit us anytime if you have any questions related to the program. Take care, and have a great week!
