Yeah these mods just don’t get it which makes you wonder! Statements are used as part of the reconciliation process once you imported either manually or automatically your transactions. They keep answering as if the problem is with the transactions downloads. That’s not the issue. I too used get my statements imported but that stopped some time ago, although they do import for another bank that I have a credit card with. But the mods obviously have never reconciled a bank account or they can’t read clear English