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I appreciate your efforts and the extra information you provided regarding your banking concern, Kevingab. I'll help you sort things out.
Regardless of whether you log out of your QuickBooks Online company, the Enable suggested categorization should remain turned off once it's disabled. There's likely a rule that's created the reason for the auto-categorization to persist on your feed. I suggest deleting the rule to prevent this from happening. Here's how:
- Open the Banking menu and go to Banking.
- Navigate to the Rules tab.
- Locate the rule and click on the Action drop-down.
- Select Delete.
- Then, hit Yes so this rule doesn't apply to future transactions.
If the issue continues, then you're likely having a browser-related problem due to stored cache for a long period. Perform some basic troubleshooting procedures to isolate this. Start by logging in to your QBO account using an incognito page. The following are the shortcut keys to open it:
- Google Chrome: Press CTRL + Shift + N.
- Safari: Press Command + Shift + N.
- Mozilla Firefox: Press CTRL + Shift + P.
If this works, then go back to your regular browser and clear its cache. This avoids unusual browser behavior in the future. Otherwise, use another compatible web.
Once everything is in place, you'll want to check out this article that can aid you in reconciling your accounts seamlessly:
I'm only a few clicks away if you have further concerns about managing your transactions. I'll be more than happy to help you out. Stay safe, and have a good one!