Hello again, djudelson.
I appreciate you for getting back here in the Community regarding your AMEX concern in QuickBooks Online. I want to help provide additional information about your banking concern.
Once you contact Customer Support Specialists, one of them will be creating a case about the ongoing issue you're getting on your end. It would be best to reach out to them again to verify your account and check the status of the case in the system.
In case you don't know how you can contact them, I'm adding the steps below:
- Click the Help option.
- Select Contact us.
- Enter your concern and click Continue.
- Choose a way to connect.
Please let me know if I can be of any assistance here in the Community. I'll be sure to get back to you.
