100%  And I don't even USE the Invoice / Payment system...

But the treatment and advice you've been given by Intuit representatives is par for the course.  First, they answer a question you DIDN'T ask.  Then, when you object, they tell you to hit the Gear icon and report it.  Then you figure it out and post the solution.  And it turns out to be that Intuit broke their software in the first place.  And they never notify ANYONE that they are making changes to the way the software operates. No revision discipline, apparently no effective QC before rolling out MAJOR changes.  And if it breaks, they go into full-on CYA mode.  Welcome to the brave new world of Software-As-A-Service.  It sounded good (to the C-Suite anyway).