That's right. I tried over and over since I log in every day and POOF one day it started working again.... sort of. I have the Intuit Merchant Service subscription since it works in union with Intuit QB (this is what I was told and why I would never want to use my bank as my processor) .... only now, though the bank feeds themselves work correctly most of the time, the matching to Merchant Service deposits doesn't....even after I wait a few days to make sure they've actually deposited.  But warning.... if you are in the download and try to go back to MS to verify or try to download, all you'll get is a "sorry, MS isn't available right now.   You have to exit out of the Bank Feeds completely to get MS to be accessible...... All in all, I appreciate the program, but the fact that we pay for this service and at least purchased a license, it's seems reasonable that these kind of errors should be fixed quickly and not the run around we've all dealt with.