I can see the frustration this has caused you. I understand you are finding for a solution on the bank feed section, @jack. Let's work together to resolve this issue and update your bank to QuickBooks Online.
First off, May I know your bank institution's name? Or have you tried to contact your bank to check if they have ongoing maintenance? This way, we can review why your bank isn't updating.
Furthermore, the browser's cache can interfere QuickBook's performance. To solve this, refer to this article on how to clear the cache: Clear cache to fix issues when using QuickBooks Online.
Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Firefox: press Shift + CTRL + P
Another resolution is to download your banking transaction manually. In this case, return to the Banking page and start a manual download transaction.
Here's how:
- Go to Bookkeeping, select Transactions, and then select Banking.
- Select Update.
Lastly, if the issue is still the same, we encourage you to call our support team so they can review your account and provide possible fixes for the issue. Please refer to this page for the complete instruction for calling them: QuickBooks Online Support.
If you received an error message while doing the process, please visit this article: How to fix specific banking errors in QuickBooks Online.
We are still here to support you until you can update your bank transaction to your QBO account. Furthermore, do you need any help with the process of reconciling accounts? Please let me know. I'd be glad to assist.
