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Replying to:
JamaicaA
QuickBooks Team

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Hello there, @FPCNS.

 

If you're referring to editing a payment or sales receipt that is part of a deposit, we're unable to do that. You'll need to temporarily exclude it from the deposit then modify and add it back to the original one.

 

To clear the payment or sales receipt:

 

  1. Choose the Gear icon and select Chart of Accounts.
  2. Select View Register for the appropriate account.
  3. Locate the deposit and take note of its reconciliation status. (for cleared or for reconciled)
  4. Click the deposit and tap the Edit button. 
  5. On the Bank Deposit screen, remove the checkmark from the incorrect payment or sales receipt. Tap Save
  6. Press Yes to the prompt message, “The transaction you are editing is linked to others. Are you sure you want to modify?

 

To edit the payment:

 

  1. In the Bank Deposit screen, select the name under the Received from column of the unchecked payment. It will take you to a page where you can change the Category.
  2. Click Save.

 

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Once done, open the deposit again to include the corrected payment. Scan this article for more ways of tracing the money you receive from your donors via credit card, bank transfer, or cash: Track funds you receive from donors in QuickBooks Online.

 

You can read this guide for complete instructions on entering donations in the program: Set up and record in-kind donations in QuickBooks Online.

 

Know that I'm always ready to help you navigate and do tasks in the program. Use this thread or create a new one with the details of your concern. 

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