Hello, @pynchonpress. I'm grateful that you followed the advice provided by my colleagues above. Please allow me to help and share extra ways to fix the greyed-out bounced check button.
Since the troubleshooting steps shared above don't work, please note that you can only use the Bounced Check feature if the customer payment is a check you already entered in QuickBooks, and isn’t deposited to the Undeposited Funds account.
- Go to the Customers menu, then select Receive Payment.
- Find and open the check, then select Bounced Check.
- Complete the info needed. Take note that for bank fees, QuickBooks creates a bank service charge expense account if you don’t have one.
- Select Next. You’ll see a brief explanation of what happens with the invoice, check, and bank fees.
- Select Record. The invoice is now unpaid and outstanding. It also includes a Bounced Check Charge for your customer. If you don’t have one, QuickBooks creates a Returned Check Charges income account for the charge.
Then, QuickBooks also creates a journal entry to reverse the payment. To see its details, double-click on the journal entry. For more details, open this article: Handle Non-Sufficient Funds (NSF) or bounced checks from customers.
I’m including some articles that will help you write checks and troubleshooting steps to fix printing issues in case you want to print them:
Please contact me by clicking the REPLY button below if there is anything further I can do to help you, except recording bounced checks. I'd be delighted to assist you once more.
