Candice, I already contacted Intuit and received a callback before I joined this forum.  The person I spoke to sent me the link.  He was very nice, but not as experienced as I needed... I need someone who knows all of the drawbacks of the complication I have.  I can't get that person by using that chat and requesting a callback.  The people I speak to resist my requests to send me to their managers or another department that may have the answer.  Is there any way to get a call back from upper level?  Should I contact my salesperson?