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Buy nowHELP. HELP. We lost connection to our main bank account (goes back to 2017) witih Chase two weeks ago. Finally got that account reconnected, but somehow QBO created a new account in chart of accts, with a different name and NO account number. Our origional acct is numbered 11010 in chart of accounts.
1. If I merge the newest (non-numbered one) that has the bank connection intact, to the original acct (11010) that does not have the bank connection, will the new merged account have the bank connection?
2. If I merge the oldest one into the new (non-numbered) account, can I then change the name to the name of the original account with the chart of account number 11010?
3. If I merge oldest to newest, will I lose six years of reconcillation reports and/or data?
4. Or, should we delete the "new" account that is linked to Chase bank and try again to link old one? My boss is not always in town, and doesn't have lots of time, and he is primary on QBO and also on bank. He will have to do it. I was trying to save him having to do anymore of the work on this mess, and also trying not to make a bigger mess.
HELP HELP HELP Can upper level accounting call me please? Both accounts appear on the dashboard.